Frequently Asked Questions

📦 Digital Downloads

How do I receive my purchase?

All our products are instant digital downloads. Once your payment is confirmed, you'll receive an email with a download link. No waiting, no shipping!

What file formats do you use?

Our resources are available as PDF (worksheets and eBooks) and MP3 (audio guides and songs). You can open PDFs on any device using a free PDF reader, and MP3s play on any phone, tablet, or computer.

Can I print the PDFs?

Yes! You can print our PDFs as many times as you like for personal or classroom use.

I didn't receive my download link — what do I do?

Please check your spam or junk folder first. If you still can't find it, contact us at our Contact page and we'll sort it out quickly.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay for a faster checkout experience.

Is it safe to pay on your store?

Absolutely. Our store is powered by Shopify, which uses industry-leading encryption to keep your payment details secure.

🔄 Refunds

Do you offer refunds?

Because our products are instant digital downloads, we are unable to offer refunds once the file has been downloaded. However, if you experience a technical issue with your file, please contact us and we'll do our best to help.

📚 Products

Who are your resources designed for?

Our maths resources are designed for kids and teens aged 5–16, and are perfect for parents, teachers, and tutors supporting learning at home or in the classroom.

Do you offer a free sample?

Yes! You can download our Free Times Tables Practice Sheet (Tables 2 & 3) to try before you buy.

📬 Still have a question?

We'd love to hear from you! Visit our Contact page and we'll get back to you as soon as possible.